# [Rebilder help centre](https://rebilder.com/help)

| Title | Note | Category |
| --- | --- | --- |
| [What is Rebilder?](https://rebilder.com/help/getting-started/what-is-rebilder) | Rebilder makes your store readable to AI shopping agents and shows you exactly which agents visit and what they were served. | getting-started |
| [Create your account and organization](https://rebilder.com/help/getting-started/create-account-organization) | Sign up, name your organization, add your first store, and copy the API key when it appears, because it is shown exactly once. | getting-started |
| [Install the gateway on your store](https://rebilder.com/help/getting-started/install-gateway) | You don’t need to write code. Hand your developer the Install page and the docs, and know what to expect once it’s live. | getting-started |
| [Verify your install](https://rebilder.com/help/getting-started/verify-install) | Use Console → What agents see on your own URL; a green verdict means your store serves agents markdown. | getting-started |
| [Overview: your 7-day agent snapshot](https://rebilder.com/help/console/console-overview) | One card per store, covering the last 7 days: agent visits, top platform, and the markdown vs pass-through split. | console |
| [Agent visits: the request log](https://rebilder.com/help/console/console-visits) | Every recorded request, newest first: what each column means, how the filters work, and why Googlebot shows up as a crawler. | console |
| [Funnel: from agent visit to order](https://rebilder.com/help/console/console-funnel) | The four observed stages (agent visits, served machine-readable, protocol requests, orders reported) and how order attribution is labeled, never guessed. | console |
| [Products: the URL-level view](https://rebilder.com/help/console/console-products) | Which URLs agents fetch, how often they get markdown, which platforms visit, and which orders touch each URL. The view stays honestly URL-level and never guesses product identity. | console |
| [Insights: coverage findings with fixes](https://rebilder.com/help/console/console-insights) | The findings Rebilder can honestly compute from your events (unserved agent routes, missing outcome wiring, protocol demand, verification readiness), each with one concrete fix. | console |
| [What agents see: the side-by-side preview](https://rebilder.com/help/console/console-preview) | The preview fetches your URL twice, once as an agent and once as a browser, and tells you which world each one gets. | console |
| [Install page: credentials and snippets](https://rebilder.com/help/console/console-install-page) | Where your store ID and API key prefix live, and what each install section is for. | console |
| [Settings: organization, members, stores & keys](https://rebilder.com/help/console/console-settings) | Your org name and role, the read-only member list, and the per-store API key table with rotation. | console |
| [How API keys work](https://rebilder.com/help/api-keys/how-api-keys-work) | Keys start with rblr_, are shown exactly once, and can do only one thing: report your own store’s visit events. | api-keys |
| [Rotate a key](https://rebilder.com/help/api-keys/rotate-a-key) | Generate the replacement in Settings; the new key exists before the old one is revoked, so your store is never left keyless. | api-keys |
| [What to do if a key leaks](https://rebilder.com/help/api-keys/key-leaked) | Rotate immediately, then know the blast radius: a leaked key can only pollute your visit log, nothing more. | api-keys |
| [Which agents does Rebilder detect?](https://rebilder.com/help/agent-traffic/which-agents-detected) | The AI platforms Rebilder recognizes today, and the signals (headers, signatures, user agents) it recognizes them by. | agent-traffic |
| [Why agents get markdown and Google gets HTML](https://rebilder.com/help/agent-traffic/markdown-vs-html) | Same substance, different format: the guarantee that makes agent serving useful for agents and safe with search engines. | agent-traffic |
| [Reading your events](https://rebilder.com/help/agent-traffic/reading-your-events) | What one recorded event contains, where it comes from, and what it deliberately leaves out. | agent-traffic |
| [The data wall](https://rebilder.com/help/trust/data-wall) | Your per-store data never feeds any buyer-side negotiation engine. Only anonymous aggregates of 25+ merchants ever cross, and the wall is built into the database, not just the policy. | trust |
| [Your data rights](https://rebilder.com/help/trust/your-data-rights) | Your organization’s data is yours. Take a copy of it or have it erased, on request, at no charge. | trust |
| [What Rebilder stores about your shoppers](https://rebilder.com/help/trust/shopper-data) | Events describe requests, not people: no names, no emails, no payment data, no cookies, no cross-site tracking. | trust |
| [Plans and pricing](https://rebilder.com/help/billing/plans-and-pricing) | Free is the permanent sensor layer: $0 forever, no card. Pro is one flat price ($99/mo, or $990/yr for two months free) and unlocks the full Console; Transact is not yet charging anyone. | billing |
| [Upgrade to Pro](https://rebilder.com/help/billing/upgrade-to-pro) | How checkout actually works: pick annual or monthly on the Billing page, pay through Stripe, and manage or cancel any time through the Stripe Billing Portal. | billing |
| [Installed, but no visits are showing](https://rebilder.com/help/troubleshooting/no-visits-yet) | Usually one of two things: agent traffic simply hasn’t arrived yet, or serving works but event reporting isn’t wired. | troubleshooting |
| [Preview says agents get full HTML](https://rebilder.com/help/troubleshooting/preview-shows-html) | The amber verdict means the gateway didn’t answer on that URL: not installed, not covering that route, or (on Shopify) you previewed the wrong path. | troubleshooting |
| [I can’t sign in](https://rebilder.com/help/troubleshooting/cant-sign-in) | Magic-link quirks, password rules, and why you might land on “Get started” instead of your team’s dashboard. | troubleshooting |
| [I run multiple stores](https://rebilder.com/help/troubleshooting/multiple-stores) | One organization can hold several stores, each with its own ID and key, with a switcher on the per-store surfaces. | troubleshooting |
| [Contact support](https://rebilder.com/help/troubleshooting/contact-support) | Email support@rebilder.com, and here is what to include so the first reply is the useful one. | troubleshooting |