---
title: Troubleshooting & FAQ
canonical_url: https://rebilder.com/help/troubleshooting
---

# [Troubleshooting & FAQ](https://rebilder.com/help/troubleshooting)

- [Installed, but no visits are showing](https://rebilder.com/help/troubleshooting/no-visits-yet)
  - Usually one of two things: AI assistants have not visited yet, or your site serves them but visit reporting is not set up.
- [Preview says agents get full HTML](https://rebilder.com/help/troubleshooting/preview-shows-html)
  - The amber result means your site did not send the clean version for that page: not connected, not covering that page, or (on Shopify) the wrong path.
- [I can’t sign in](https://rebilder.com/help/troubleshooting/cant-sign-in)
  - Sign-in links that do not arrive, password rules, and why you might land on Get started instead of your team’s Overview.
- [I run multiple sites](https://rebilder.com/help/troubleshooting/multiple-stores)
  - One organization can hold several sites, each with its own ID and key. Choose the site you are working on from the picker in the top bar.
- [Contact support](https://rebilder.com/help/troubleshooting/contact-support)
  - Email support@rebilder.com, and here is what to include so the first reply is the useful one.