# [Troubleshooting & FAQ](https://rebilder.com/help/troubleshooting)

- [Installed, but no visits are showing](https://rebilder.com/help/troubleshooting/no-visits-yet)
  - Usually one of two things: agent traffic simply hasn’t arrived yet, or serving works but event reporting isn’t wired.
- [Preview says agents get full HTML](https://rebilder.com/help/troubleshooting/preview-shows-html)
  - The amber verdict means the gateway didn’t answer on that URL: not installed, not covering that route, or (on Shopify) you previewed the wrong path.
- [I can’t sign in](https://rebilder.com/help/troubleshooting/cant-sign-in)
  - Magic-link quirks, password rules, and why you might land on “Get started” instead of your team’s dashboard.
- [I run multiple stores](https://rebilder.com/help/troubleshooting/multiple-stores)
  - One organization can hold several stores, each with its own ID and key, with a switcher on the per-store surfaces.
- [Contact support](https://rebilder.com/help/troubleshooting/contact-support)
  - Email support@rebilder.com, and here is what to include so the first reply is the useful one.