---
title: I can’t sign in
description: Sign-in links that do not arrive, password rules, and why you might land on Get started instead of your team’s Overview.
canonical_url: https://rebilder.com/help/troubleshooting/cant-sign-in
---

# [I can’t sign in](https://rebilder.com/help/troubleshooting/cant-sign-in)

- **Summary:** Sign-in links that do not arrive, password rules, and why you might land on Get started instead of your team’s Overview.

## The sign-in link never arrived or does not work

- Check spam or junk first, since the link comes by email.
- Each link works once and expires. Request a fresh one from the sign-in page with “Email me a sign-in link” rather than reusing an old email.
- If a link has expired or was already used, the sign-in page says so. Request a new link and use the newest email.

## Password sign-in

- Passwords are at least 8 characters and include a number.
- New accounts confirm their email first. The confirmation link from sign-up activates the account and signs you in.
- Forgot your password? Use “Email me a sign-in link”. It works whether or not you remember the password. Contact support if you can no longer reach the address on the account.

## Signed in, but I see Get started instead of the Overview

The Console shows only organizations you belong to. If a teammate created your company’s organization, your new account is not in it yet, so the Console offers to create one. Don’t create a duplicate.

Ask an owner or admin to invite you from the Team card in Settings, then open the link in the invitation email. Sign in with the address the invitation was sent to. If you are signed in with another address, the invitation page offers Sign out and switch account. If their Team card has no invitation form, email support@rebilder.com and we will add you.