# [Contact support](https://rebilder.com/help/troubleshooting/contact-support)

> Email support@rebilder.com, and here is what to include so the first reply is the useful one.

Email `support@rebilder.com`. If you have a direct onboarding contact, copying them gets you an answer faster.



## What to include

- Your organization name and the store domain involved.
- What you did, what you expected, and what happened instead.
- Timestamps in UTC where relevant (the visit log is UTC, so this lines up directly).
- For preview issues: the exact URL you previewed and the verdict text.

## Things only support can do today

- Add a teammate to your organization (invites aren’t self-serve yet).
- Attach additional stores to an existing organization.
- Data export or deletion requests.
- Reassigning a store domain that was claimed by the wrong organization.