---
title: Contact support
description: Email support@rebilder.com, and here is what to include so the first reply is the useful one.
canonical_url: https://rebilder.com/help/troubleshooting/contact-support
---

# [Contact support](https://rebilder.com/help/troubleshooting/contact-support)

- **Summary:** Email support@rebilder.com, and here is what to include so the first reply is the useful one.

Email `support@rebilder.com`. If you have a direct onboarding contact, copy them for a faster answer.



## What to include

- Your organization name and the site domain involved.
- What you did, what you expected, and what happened instead.
- Times in UTC where relevant. AI visits shows times in UTC, so they line up directly.
- For preview issues: the exact address you previewed and the result line.

## When to email support

- Adding a teammate when your Team card in Settings has no invitation form. Otherwise, owners and admins invite people there.
- A site ownership or registration conflict, such as a domain claimed by the wrong organization. Add ordinary new sites in Settings.
- Changing how you pay when Billing has no Manage billing button.
- For a copy of your data or its deletion, email privacy@rebilder.com. See “Your data rights”.