---
title: Installed, but no visits are showing
description: "Usually one of two things: AI assistants have not visited yet, or your site serves them but visit reporting is not set up."
canonical_url: https://rebilder.com/help/troubleshooting/no-visits-yet
---

# [Installed, but no visits are showing](https://rebilder.com/help/troubleshooting/no-visits-yet)

- **Summary:** Usually one of two things: AI assistants have not visited yet, or your site serves them but visit reporting is not set up.

## First: check the connection

Open Console → Connections. The status badge and the Connection status table show what the daily check found, and Check now runs it again straight away. Then work through the checklist below. An empty list alone does not tell you the cause.

## The checklist

1. Check serving: open What agents see and preview a page on your site. A green result means AI assistants get the clean version.
2. Check reporting: serving and reporting are set up separately. The Shopify app and the WordPress plugin do both. With a code install, ask your developer to follow Turn on visit reporting on Connections, using your API key. A site can serve AI assistants while AI visits stays empty.
3. Check the key: in Settings, the site should show an active key (`sha256:…`). Visit reports sent with a replaced or missing key are rejected and never appear.
4. Check your filters: AI visits shows AI assistants by default. Choose All visitors and All platforms, clear the page filter, and pick a longer range.

> A quick end-to-end test: the preview’s AI assistant request is a real request to your site. Once serving and reporting both work, a preview adds a row to AI visits with Kind AI assistant and Claimed platform Unidentified. If a green preview never adds a row, reporting is the missing piece.