---
title: Preview says agents get full HTML
description: "The amber result means your site did not send the clean version for that page: not connected, not covering that page, or (on Shopify) the wrong path."
canonical_url: https://rebilder.com/help/troubleshooting/preview-shows-html
---

# [Preview says agents get full HTML](https://rebilder.com/help/troubleshooting/preview-shows-html)

- **Summary:** The amber result means your site did not send the clean version for that page: not connected, not covering that page, or (on Shopify) the wrong path.

“AI assistants currently get your full web page. Connect your website to serve them a clean version” means the AI assistant request came back as ordinary HTML. The common causes, in order:



## Likely causes

- Your site is not connected yet. See “Install the gateway on your site.”
- It is connected, but not on that page. A connection declares which paths it covers, typically products, policies and collections. An address outside those paths gets your normal HTML.
- No source matches the page. Products, policies, catalogs, documents and collections each need a matching source, and an unmatched page gets your normal HTML.
- On Shopify, AI assistants are served on the app path. Preview `https://yourstore.com/apps/rebilder/products/…`, not the regular product address, which shows HTML on both sides.
- A source failed for that page. If the clean version cannot be produced, the request falls back to your normal HTML. A broken source does not break your site. It shows up here as full HTML.

> Still stuck? Send support the exact address you previewed and the result line you saw. That pair usually identifies the cause straight away.