RebilderHelp Center

Preview says agents get full HTML

The amber verdict means the gateway didn’t answer on that URL: not installed, not covering that route, or (on Shopify) you previewed the wrong path.

“Agents currently get your full HTML. Install the gateway to serve them clean markdown” means the agent-side request came back as ordinary HTML. The common causes, in order:

Likely causes

  • The gateway isn’t installed yet; see “Install the gateway on your store.”
  • It’s installed, but not on that route. The integration declares which paths it fronts (typically products, policies, and collections), and a URL outside those paths passes through to HTML by design.
  • The URL isn’t one the gateway has data for. The gateway renders from your product/policy/catalog sources; a page none of them match (your homepage, a blog post) passes through.
  • Shopify app-proxy installs serve agents on the proxy path: preview https://yourstore.com/apps/rebilder/products/…, not the canonical product URL. The canonical URL showing HTML on both sides is expected on Shopify.
  • A data source failed for that URL. The gateway is deliberately fail-safe: if rendering markdown fails, the request falls through to your normal HTML rather than erroring, so a broken source looks like “agents get HTML,” never a broken store.